Privacy Policy

1Introduction

Frota360 respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we process your personal data when you visit our website or use our platform, as well as your privacy rights and how the law protects you, in accordance with the General Data Protection Regulation (GDPR).

2Data we collect

We may collect, use, store and transfer different categories of personal data about you, which we group as follows:

• Identity data: Include name, surname, tax identification number (NIF), driving license and TVDE certificate.
• Contact data: Include email address, phone numbers and postal address.
• Financial data: Include payment information, IBAN, transactions, invoices and commissions.
• Technical data: Include IP address, login data, browser type and version, timezone and approximate location data.

3Integration with TVDE platforms

Our platform provides API integrations with TVDE platforms (such as Uber and Bolt) to facilitate fleet and earnings management. By connecting your account to these platforms through Frota360, you authorize access to the following data:

• Driver/partner profile information and registration data.
• Trip data, earnings and performance statistics.
• Payment history and financial statements.
• Registered vehicle information and respective documentation.

This data is used exclusively for management purposes, report generation, commission and fee calculation, fleet administration and compliance with tax and labor obligations. We do not share data from these platforms with unauthorized third parties. Access is made through secure tokens and can be revoked at any time.

4How we use your data

We only process your personal data when the law permits. In particular, we use your data in the following situations:

• To provide, operate and maintain the platform and its features.
• To process payments, calculate commissions and issue receipts and tax documents.
• To comply with legal and regulatory obligations, including Law 45/2018 (work hours control).
• To inform you about changes to the service, features or conditions.
• To enable participation in interactive platform features.
• To provide customer support and technical assistance.
• To perform analysis and obtain insights for continuous service improvement.
• To detect, prevent and resolve technical or security incidents.

5Data security

We have implemented appropriate technical and organizational measures to protect your personal data against accidental loss, unauthorized access, misuse, alteration or disclosure. Data is stored on secure servers with encryption, and access is restricted to employees and service providers who need access for operational purposes, all subject to confidentiality obligations. We also have procedures for managing security incidents and, when legally required, we will notify data subjects and competent authorities.

6Data retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting or reporting obligations. In determining retention periods, we consider the nature, sensitivity and volume of data, associated risks and applicable legal requirements. For example, tax data is retained for 10 years in accordance with Portuguese legislation.

7Your legal rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: obtain confirmation of processing and access your personal data.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to erasure: request deletion of your personal data, in certain circumstances.
• Right to restriction of processing: request restriction of processing of your personal data, under certain conditions.
• Right to object: object to processing of your personal data, in certain situations.
• Right to portability: receive personal data you provided to us in a structured, commonly used format, or request its transmission to another entity.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us via the support email address indicated on the platform.

8Cookies and similar technologies

We use cookies and similar technologies to improve your experience, analyze platform usage and personalize content. You can manage cookie preferences in your browser settings. Disabling cookies may affect the operation of some features.

9Sharing with third parties

We do not sell your personal data. We may share data with service providers who support us in operating the platform (such as hosting, payment processing and customer support), who are bound by confidentiality obligations and only process data for defined purposes. We may also disclose data to legal or regulatory authorities when legally required.

10Changes to this policy

We may update this Privacy Policy periodically. The latest version will be published on this page, with the "Last updated" date updated. We recommend consulting this policy regularly.

11Contact

For clarifications regarding this Privacy Policy, our data protection practices or to exercise your rights, contact us via the following means: